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Terms & Conditions
Please Note: All items returned must be in the exact condition as received and in the original packaging. Goods received back to us that are not in a resalable condition will either be returned back or possibly allocated a credit note that can be used to purchase any other goods online.
Please Note: The threshold for free delivery as per our terms and conditions is £100. All concluded orders that meet this figure are eligible for standard free UK shipping. If any items are returned for a refund/exchange from any order which has received free shipping the refunded amount will be taken in to account to ensure that the remaining order value still exceeds the free shipping qualification. If any refund/exchange brings the final order total below the free shipping threshold the relevant postage charge will be deducted from the refund amount. Any order that falls short of the free shipping exemption will be charged back to the customer and deducted off the refunded amount.
Please Note: All Goods returned with a request for exchange that are only eligible for an exchange (Out of Refund Qualification) will be returned back to you at our expense. This service only covers exchanges on the original order if the goods are received back within 30-days of purchase date for one exchange only and are subject to our standard UK Mainland delivery rate service. Any Purchases made that have received free delivery (UK Mainland) will also qualify. If any items are allocated a credit note postage will be charged against the redemption unless the order exceeds our free shipping rates as per our tariff.
Please Note: Upon our receipt of your returned items the refund process will commence. Refunds are made direct back to the original payment method as per your order and can take up to 7-10 days from our receipt of the goods.